Privacy Policy

Dahlia Training Institute ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our programs, or interact with us.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for courses or programs
• Fill out contact or inquiry forms
• Subscribe to our newsletter
• Apply for admission
• Contact us via phone, email, or WhatsApp

This information may include: name, email address, phone number, physical address, national ID/passport number, academic records, payment information, and photographs.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, access times, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Process your enrollment and registration
• Provide educational services and support
• Communicate with you about programs, events, and updates
• Submit your information to certification bodies (NITA, TVET, CDACC, ICDL) for certification purposes
• Process payments and maintain financial records
• Respond to your inquiries and provide customer support
• Send newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We may share your personal information in the following situations:

• Certification Bodies: We share academic records and personal details with NITA, TVET, CDACC, ICDL, and other certification bodies as required for certification purposes.
• Partner Organizations: With organizations like Power Learn Project for sponsored programs.
• Service Providers: With third parties who perform services on our behalf (payment processing, email services).
• Legal Requirements: When required by law or to protect our rights.
• With Your Consent: For marketing purposes, photos, or testimonials only with your explicit written consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Academic records may be retained indefinitely as required for certification verification.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Object to processing of your information
• Request a copy of your data in a portable format

To exercise these rights, please contact us at info@dahliacollege.com.

7. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites.

9. Children's Privacy

For students under 18 years of age, we require parental or guardian consent before collecting personal information. Parents/guardians may review, update, or request deletion of their child's information by contacting us.

10. International Students

If you are an international student, your information may be processed in Kenya. By providing your information, you consent to such transfer and processing in accordance with Kenyan data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: